How can we help?

Unlike most companies that advertise an unlimited service, we have no bandwidth cap and don't restrict speeds at peak times. So, unless you're abusing the service or have a virus, you're free to use the Internet and download as much as you want.

No. Optify provides its users with full access to the internet. Our Acceptable Usage Policy ensures the network is used responsibly and enforces restrictions on access to illegal and illicit content via the network, actions or activities that may threaten the integrity of the network, abuse of the network through spam and similar applications, privacy infringement and other inappropriate activities.

If you have a games console, smartphone or tablet, you can add it to your account free of charge using My Account. You do need to be a Optify subscriber, so make sure you're signed up first. Adding extra devices to your account ensures they stay logged in when in range of an Optify Wi-Fi network.

Our speeds are not prepended by an 'up to' and we do our best to make sure that you get the speed stated for your account. If you are using a cabled Ethernet point in your room, you will get the best possible speed.

If you are using a MediaHub connected to the cabled point in your room, you will have your own private Wi-Fi bubble and you can allocate all your speed to your MediaHub. Any devices connected to the MediaHub (wired or wireless) will share this allocation of speed.

If you are using an Optify public Wi-Fi service, it is not possible for us to guarantee those speeds, as the Wi-Fi signal is shared amongst all connected users.

TIP: Make sure you are connecting using 5GHz on Wi-Fi where available for the best possible speed.

Please note: In the event of a power outage or equipment failure at your location, or any loss of service in the network serving your location, such an event may prevent you from being able to make 999/112 calls.
It’s important, therefore, that you ensure you have an alternative means of contacting the emergency services, such as a mobile phone.

Select the title above to find out more about the Optify Phone service.

Your Telephone Number

We will provide you with a new telephone number with the prefix 0203 free of charge, or you can choose to port over your existing number from an existing provider. We charge a small fee for doing this which we will make sure to notify you of at the time.

Can I use my existing Telephone Number?

Yes. In most cases, we should be able to move (or "port") your number from your current provider to our system. If that is the case, then it can take 2-4 weeks for your number to port across to us.

You need to make sure that the telephone number being ported is still an active number in your name at the time the request is made. For example, if you have already cancelled your account with, for example, B,T then the number you have been using is likely to no longer be yours and therefore cannot be ported to our system.

We can only port numbers from certain providers, listed below:

• BT
• Virgin
• TalkTalk
• Sky

To request a number to be ported, you will need to provide the information below to our Customer Care Team:

• Your existing account number with your current provider
• Your new Optify account number
• The full address with postcode where the number was last in use
• Your current address where you will be using the number moving forward
• The telephone number to be ported

What you need to know

• The telephone service is VoIP (voice over internet protocol) and powered by the internet. It is not an old fashioned fixed line phone and will require a working internet connection to function. If your phone line isn’t working, or you’re not able to make calls, it is likely the cable isn’t plugged into your router correctly, or there is a fault with your broadband service. In both cases, please contact Customer Care.

• The broadband router we provide you with has a telephone port at the back into which a handset will plug. We can look to wire up a separate telephony socket somewhere else in your property, should you prefer your phone to be located in a different place to your router. This work will be subject to an additional charge.

• BT telephone handsets are not compatible with our system unless you buy a "BT socket to RJ11 4 pin adaptor". These adaptors can be bought online and are available from websites, such as eBay, for around £2-£3.

Please click here to see examples of a BT socket adaptor.

Making an external call 
Pick up the handset and dial the number.

Using voicemail
Dial 1592 and follow the prompts.

Follow this link to find the Voicemail commands.

Follow the link above to find how to use Optify Voicemail.

All of our phone call charges and costs of packages can be found here.

Select the title above to find out more about contracts and minimum terms...