No. Unless you are a Residential customer paying for Optify Home Fibre broadband, you won't be on any sort of fixed term contract.
We offer a subscription-based service, and you can choose how long you want to use the service for. You will have to agree to our Acceptable Usage Policy when signing up, and all we ask is that you give us a month's notice before cancelling.
If you are one of our residential customers, taking Optify Home Fibre broadband, you may have a contract with us depending upon which package you are on.
If you took a 12-month minimum term package, then you have to stay with us for a minimum period of a year. After this time, you will then be automatically moved to a monthly rolling term.
If instead, you chose the no contract (monthly rolling) package, then you have no long-term contract with us, and instead are free to leave us as long as you give us a minimum 30 day's notice.
Unfortunately, the way our system works, it will charge you every 30 days after your original sign up date. The only way to get the right date is to sign up on the right date in the first place, or to cancel and re-activate your account on the preferred date.
Yes, you can. Just contact Customer Care when you get into the new building so we can update your contact information.
Just contact Customer Care and they will update your details.
If you need to cancel your account, just contact Customer Care.
There is no notice period. We will just cancel the account on your next billing date. You need to be aware of your billing date, and make sure you cancel before this date if you are leaving a day or two after the billing date; otherwise, you will be charged again for a full month. You always pay in advance so you are never in a situation where you owe us anything.
You will need to give us a minimum of 30 days' notice if you want to cancel.
If you are still within your contract period, you will be liable to pay an Early Termination Fee. Details of these and other charges can be found here.
Once you are outside of the initial 14-day cooling off period, then if you have taken the Optify Home Fibre 12-month minimum term contract package, you can cancel your service, but you are liable for an Early Termination Fee.
Details of how much this is can be found here.
Yes. You would need to contact Customer Care and request to cancel. Doing this would mean the account would cancel on the next billing date.
Then, to re-activate the account at a later date, you would again contact Customer Care or visit My Account and begin a new subscription using the same account.
Unfortunately, you cannot do this - it is against our usage policy. If we find that you are sharing your details with others, then you will get a warning and if you carry on doing this, we may block your account.
Unfortunately this is not possible. We could, however, take a payment from a friend or family member and you could pay them back later.
Cancellation occurs only when you notify us that you no longer wish to keep your account. Refunds are only given at our discretion and depending upon specific circumstances.
Contact Customer Care and they will look into it.
All of our phone call charges and costs of packages can be found here.
