User terms & conditions
Terms & conditions - Optify 3 Months’ Free Trial Offer
Please read these T&Cs carefully. They contain certain conditions and restrictions on the availability and use of our 3 Months’ Free Trial Offer, including what happens after your free trial period ends.
The 3 Months’ Free Trial Offer entitles you to access Optify Residential Broadband Service as a paid subscription, as defined in the Optify Residential Broadband Service Terms & Conditions, (the “Service”):
(a) for an initial three (3) month trial period (the “Free Trial Period”); and
(b) without charge,
from the moment that you activate the Free Trial Period by submitting your payment details.
By submitting your payment details:
(i) you accept and agree to these terms and conditions (the “3 Months’ Free Trial Offer Terms”); and
(ii) acknowledge and agree to the Optify Terms & Conditions.
Any information that we may collect and process under this 3 Months’ Free Trial Offer will be done in accordance with our Privacy Statement.
This offer does not apply to our Broadband & Phone package, nor any "no contract (monthly rolling)" package options.
Duration and cancellation
During the Free Trial Period, you may choose to subscribe to any 12-month Broadband only Service option available at your location.
After the Free Trial Period, you will automatically be charged the then-current monthly price of the Service you have chosen and the payment method you provided will automatically be charged that amount, unless you cancel prior to the end of the Free Trial Period.
To cancel your Optify account, you must call our Customer Care team on 0333 308 0090.
You may move to a different Service option during the Free Trial Period, and whichever one is active at the end of the Free Trial Period will become the Service that will be charged from the end of the Free Trial Period onward.
In order to receive this 3 Months’ Free Trial Offer, users must satisfy the conditions listed below (each an “Eligible User”). You must:
(i) be the first resident who has moved into a brand-new property within a multi-occupancy development. If you are not the first resident in the property in which you have moved, you are ineligible for this offer;
(ii) provide Optify with a valid and current payment method.
Eligible Users may only redeem the 3 Months’ Free Trial Offer once - previous customers may not redeem the offer again in the same building.
The Residential Broadband Service is subject to a minimum 12-month commitment following the 3 Months’ Free Trial Offer. The 3 months’ duration of the offer does not count towards the 12-month commitment.
After the end of the Free Trial Period, you cannot select the "no contract (monthly rolling)" option. You must take the 12-month minimum term service with us.