PCCW Global
Getting started Getting started

Getting started help topics

  • How do I sign up for Optify? (I am a student)

    Firstly, check that your site or building has Optify. Contact Customer Care if you are not sure.

    Most of our sites have a Wi-Fi network. Just look for Optify in the list of available wireless networks. Simply click to connect, open your browser and follow the onscreen instructions to sign up for a package.

    Many of our locations also have an Ethernet socket in the wall. Simply connect your computer to the socket with an Ethernet cable, open your browser and sign up from the screen that appears.

  • How do I sign up for Optify? (I am a keyworker)

    Firstly, check that your site or building has Optify. Contact Customer Care if you are not sure.

    Most of our sites have a Wi-Fi network. Just look for Optify in the list of available wireless networks. Simply click to connect, open your browser and follow the onscreen instructions to sign up for a package.

    Many of our locations also have an Ethernet socket in the wall. Simply connect your computer to the socket with an Ethernet cable, open your browser and sign up from the screen that appears.

  • How do I sign up for Optify? (home fibre)

    You should use our postcode checker to see whether your building has Optify.

    Go here to see if you can get Optify.

    If your building doesn't have Optify, why not give us a call on 0333 308 0080 or speak to your building's managing agents.

  • Will I need a phone line?

    Thankfully, no!

    Optify uses the latest fibre optic technology, meaning you don’t need a landline phone or pay any line rental. As soon as your Home Hub is connected to a power socket, you're on the Internet. Easy.

  • What will it cost for installation and setup?

    With Optify Home Fibre, you won’t pay any installation or setup charges. Our ultrafast fibre broadband comes complete with professional installation by one of our friendly and experienced engineers. Refer to your Home Hub user guide to get started. If you have any questions, simply contact our Customer Care team anytime.

  • When will I get my Optify home fibre broadband?

    Our engineer will visit your place to install your new Optify fibre broadband service at a date selected by you. Unlike many other fibre broadband providers, you won’t have to wait long. We can install a new service in 5 business days from the day you place the order.

  • Speeds on Home Fibre

    Our Home Fibre service comes with the following package options:

    • 50 Meg
    • 250 Meg
    • 1 Gig

    Each of these speeds is symmetrical - in other words, it has the same download and upload speeds.