I'm being told that my device is already logged in

This sometimes happens if you are already connected with one device and the another device you try to connect has not been added to your account.

This also sometimes happens due to power fluctuations at your site - if you are already logged in when a power failure occurs, the system will think you are still logged in.

You should contact Customer Care to sort out the problem.

This page was last modified on: 30/08/2018
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