What is the Optify Phone service?

Please note: In the event of a power outage or equipment failure at your location, or any loss of service in the network serving your location, such an event may prevent you from being able to make 999/112 calls.
It’s important, therefore, that you ensure you have an alternative means of contacting the emergency services, such as a mobile phone.

The Optify Phone service uses a technology called VoIP (voice-over-internet-protocol) which allows you to use the Internet to make cheap calls over the Optify fibre network, but in a traditional way using a handset.

The technology is very similar to making a FaceTime audio call, or calling someone with WhatsApp, except rather than using your mobile data allowance and a mobile phone network, our phone service uses Optify’s purpose-built fibre network.

The basic Optify Phone service

You can choose to take a Phone option together with your Optify Home Fibre broadband package.

If you choose the standard package with no add-ons, then your phone service will include unlimited evening & weekend calls to UK landlines. This means calls of up to an hour to Local and National numbers beginning 01, 02 and 03.

The Anytime UK add-on - this option also allows you unlimited daytime calls to UK landlines (up to an hour to Local and National numbers beginning 01, 02 and 03).

The Anytime International add-on - this option includes all calls to the following destinations at any time of the day (up to an hour):
Australia, Belgium, Canada, China, Denmark, France, Germany, Hong Kong, Ireland, Italy, Portugal, Russia, Spain, Sweden, Switzerland, USA.

For details of all of our call rates, please follow this link.

This page was last modified on: 03/03/2020
  • 9001
  • 14001
  • 27001
  • 45001
  • Cyber Essentials