Your MediaHub 2
Setting up the MediaHub 2
1. Position it where it will be used, taking note of the placement advice in this guide.
2. Connect the provided Ethernet cable to the wall socket and the other end to the Service port on the back of the MediaHub.
3. Connect the power adapter to a power outlet and then to the MediaHub.
4. After a short time, the MediaHub’s Power, Internet, Service and WLAN lights will remain lit. The MediaHub will now be connected to the Optify service and ready for use.
Connecting via Wi-Fi
1. Using a device or computer with Wi-Fi (802.11b/g/n), search for Wi-Fi networks. The network name, or SSID, is printed on the label on the underside of the Mediahub.
2. Once you have selected your MediaHub, you will need to enter a password. This is also printed on the base of your MediaHub - marked as ‘KEY’. Once entered, you should be connected to the MediaHub.
3. Verify the connection by browsing the Internet or accessing online services.
4. After you sign in to the Optify service, all devices connected to the MediaHub will be signed in as well.
Connecting via Ethernet
1. Using an additional Ethernet cable, connect one end to your computer or device and the other to one of the numbered LAN ports.
2. If your computer or device is not turned on, turn it on.
3. Verify the connection by browsing the Internet or accessing online services.
4. The corresponding light on the MediaHub should light and begin to flash as Internet traffic is sent and received.
5. After you sign in to the Optify service, all devices connected to the MediaHub will be signed in as well.
Placement advice
The operating distance or range of your wireless connection can vary based on the physical placement of the MediaHub. For best results, try to place your MediaHub:
- Away from sources of interference, such as microwaves and DECT cordless phones;
- In a raised location, such as a shelf, with as few obstructions as possible between it and connecting device;
- Away from large metal surfaces.
Troubleshooting
The MediaHub does not turn on
Check the device is plugged in to the mains (and not on an extension). Next check the supply is connected correctly to the MediaHub with the supplied power adapter. If that does not help, try a different wall socket.
The LAN light does not light up when I connect a cable to the MediaHub
If the appropriate light does not light up when you connect the device to the MediaHub, then check the connection to the device, try another port or try another cable.
Make sure your computer or device is not connected to the Service port.
The Internet light does not light up when I connect a cable to the Service port and the wall socket
If the Service light is lit, but the Internet light does not, you may have connected the Service port to your computer.
If you are cabled correctly, there may be an issue at your site: call Customer Care for more information if this is the case.
I cannot see the Wi-FI network
If the Wi-Fi light is not illuminated, try turning the power to the MediaHub off, wait ten seconds and turn it back on.
If the light is on and you do not see a network with the SSID printed on the base sticker, please call Customer Care.
Warranty & return policy
If, for any reason, within 14 days of purchasing your MediaHub, you are not happy with it, you can return it for a full refund - no questions asked.
We offer a 12-month warranty on our MediaHub, with free repair/replacement and no transport costs. In the event of product failure within its intended use over the course of the first 12 months after the date of purchase, you can return the faulty item to us, together with all components included in the packaging. We will repair or replace the product free of charge.
The warranty does not cover damage caused by:
- Accident or unanticipated events (e.g. water damage, fire damage)
- Improper use or transport
- Disregard for the safety and maintenance instructions
- Other improper treatment or modification.
