Statements & policies

Privacy statement

This Privacy Statement applies to all contracts, services and websites offered by Optify Mediaforce Limited. ("Optify", "Media Force", "we", "us" or "our"). It sets out how we collect, use, manage and protect the personal data or information ("Data") that we collect from or about you. It also explains your rights regarding our use of your information, how long we keep your information and how to contact us.

Your Data

We collect the following information about you where applicable in order that we may provide our "Services" to you:

(a) your name, date of birth and other details documented on your legal identity card, travel document, student card and/or driver's licence;

(b) contact details including name, address, phone number, mobile telephone number and/or email address;

(c) Data that you have shared with third party social media platform operators (e.g. account login name, profile picture, contact details);

(d) payment details including credit card, debit card and other electronic banking Data;

(e) account details or Data relating to Services registered with us including the relevant PIN, username or password, account numbers and/or service numbers;

(f) device specific information such as hardware model, operating system, version, unique device identifier, serial numbers, setting configurations and software and mobile network configuration;

(g) information collected using cookies stored on your device(s) about how you use our Services;

(h) your credit and service history to enable us to assess your eligibility to our offers of Services or to accommodate your request for transfer of Services or your account with us;

(i) all Data in order to comply with our legal obligations; and

(j) other Data, from time to time, to help us provide you with improved Services.

How we collect Data

We collect Data in a number of ways, including from:

(a) you directly, for example, when you provide Data by phone or via email, attend our functions, complete an application form or agreement for one of our Services, or when you submit your Data through our websites, mobile or TV apps, or over any customer service hotlines or online chat sessions; or when you contact us with a query or request; or during the ordinary course of the continuation of our business relationship with you; or when we are legally required to do so;

(b) third parties such as related entities, business partners, or other customers, or your representatives with appropriate consent from you;

(d) our own records of how you use our Services;

(e) your visits on our websites, or mobile or TV apps; and/or

(f) your participation in surveys or marketing promotions organised by us or on our behalf.

How we use your Data

We may collect, retain and use your Data for the following purposes:

(a) to verify your identity;

(b) to process your application to subscribe to our Services and loyalty programs;

(d) to provide, activate and/or renew Services and loyalty programs that you may have subscribed for;

(e) to provide you with rewards, promotional benefits, updates, offers and invitation to events;

(f) to promote and market our Services to you;

(g) to conduct credit checks and detect fraudulent activities as required by law;

(h) to perform research or analyses so that we may improve and optimise the Services and/or loyalty programs that can be made available to you;

(i) to conduct surveys and marketing, promotional, behavioural scoring for business operations and/or planning purposes;

(j) to carry out market and product analyses in order to generate statistical or actuarial reports (containing aggregated data that does not relate to any identified or identifiable individual);

(k) to enforce our contractual rights;

(l) to process any payment instructions, direct debit facilities and/or credit facilities in relation to our supply of Services to you;

(m) to maintain and develop our business systems and infrastructure, including testing and upgrading of these systems;

(n) to maintain, enhance and develop our products and service offerings;

(o) to comply with our telecommunications licence obligations in respect of interconnection arrangements with other telecommunications operators and related industry practices;

(p) to comply with applicable laws as may be required by applicable government authorities, courts, law enforcement, or regulatory or investigation bodies, in relation to the supply of Services and/or loyalty programs to you, including to assist in the prevention, detection of crime or possible criminal activities;

(q) to distribute our publications and research materials as well as those of our business partners and counterparties;

(r) in order to deliver the service(s) under the contractual agreement to you directly, or via a third party to whom you gave consent;

(s) to notify you of maintenance work taking place which might affect you; and

(t) to process a job application.

Use of cookies

Like many other websites, our websites sometimes uses cookies. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They help us to improve our website and deliver better more personalised Services.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookie policy here. Turning cookies off may result in a loss of functionality when using our websites.

Our legal basis for using your Data including how we disclose your Data

We have a legitimate interest in collecting your Data so that we can provide you with the best possible Services. Our use of your personal data may be necessary for the performance of a contract between us to provide the Services that you have requested. If the law requires us to, we may need to collect and process your personal data (for example in relation to the detection of fraud and other criminal activity). In specific situations, we may collect and process your Data with your consent obtained during registration. In any event, we will only pass on your Data if your interests or your fundamental rights and freedoms do not carry more weight, and you will always be informed accordingly in a transparent manner (for example through revisions to this Privacy Statement), except for when there are exceptions stipulated by law.

In order to provide the Services that you have requested and comply with our legal and/or regulatory obligations, we may, to the extent permissible under applicable laws and regulations, disclose your Data to the following third parties:

(a) data processors, who are service providers and suppliers who provide: (i) services relates to customer enquiries; (ii) courier, delivery, logistic and warehouse services; (iii) mailing operations; (iv) billing and debt-recovery functions; (v) information technology services; (vi) installation, maintenance and repair services; (vii) marketing, advertising and telemarketing services; (viii) market research; (ix) customer usage and behavioural analysis; (x) process management; (xi) after sale services; (xii) surveys; (xiii) website usage analysis; (xiv) cloud storage services; and (xv) network connectivity services, including international and local connectivity service of any technology types such as IP, DWDM, IPLC, satellite, microwave, etc..

(b) your authorised representatives and/or your legal advisers when requested by you to do so;

(c) for the purposes of providing administrative, payment, collection, business, legal and/or operational support to the following parties: (i) credit-reporting and fraud-checking agencies; (ii) financial institutions, charge or credit card issuing companies, credit providers, credit bureau, collection agencies or security agencies; (iii) telecommunications network operators; and (iv) our professional advisers, including our accountants, auditors, lawyers and insurers;

(d) organisations who manage our business and corporate strategies, including those involved in a transfer or sale of all or part of our assets or business and those involved in managing our corporate risk and funding functions;

(e) to any proposed or actual participant, assignee or transferee of all or any part of the relevant member of our operations or business;

(f) companies in the same group as us;

(g) local and foreign regulators, governments, law enforcement authorities, advisors, courts and tribunals;

(h) the emergency services, so that they can determine your location in the event of a 999/112 call;

(i) directory enquiry services, subject to obtaining your consent during registration; and

(j) other third parties, with your consent.

Some of these third parties are based outside the European Economic Area (the "EEA"). If we do transfer your information outside the EEA we will take appropriate steps to protect that information which include one of the following: (i) transferring to third parties in jurisdictions that the EU Commission has determined offers adequate protection for your information’ (and information relating to Adequacy Decisions made by the European Commission are available; (ii) entering into an agreement with the third party, which includes clauses that the EU Commission has determined offers adequate protection for your information; or (iii) transferring to third parties that have agreed to comply with schemes approved by the European Commission to protect your information.

Retention of your Data

We will retain your Data in accordance with our internal policies. Our policies cover the following principles:

(a) Data will only be retained for as long as is necessary to fulfil the original or directly related purposes for which it was collected, unless the Data is also retained to satisfy any applicable legal, regulatory or contractual obligations; and

(b) Data is purged from our electronic, manual and other filing systems based on the above criteria and our internal procedures.

Your rights

We take all reasonable precautions to ensure that the Data we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that Data depends to a large extent on the Data you provide. You have rights under data protection law in relation to our use of your Data, including to:

(a) request access to your Data;

(b) update or amend your Data if it is inaccurate or incomplete;

(d) request the deletion of your Data, or restrict its use, in certain circumstances (for example you can request that we erase your information where the information is no longer necessary for the purpose for which it was collected (unless certain exceptions apply);

(e) withdraw any consents you have provided in respect of our use of your Data;

(f) to the return of Data you have provided to us, to use for your own purposes where the processing is based on your consent or for the performance of a contract; and the processing is carried out by automated means; and

(g) to lodge a complaint with the appropriate supervisory authority.

If you have any questions about these rights, or you would like to exercise them, please contact us by emailing privacy@optify.net. Additional details of how to get in touch are set out below.

To protect the confidentiality of your Data, we will ask you to verify your identity before proceeding with any request you make under this privacy statement. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

If we choose not to action your request, we will explain the reasons why.

Under the age of 18

We do not intend to collect Data related to children aged 17 or under. If you are aged 17 or under, please do not use this website or sign up to any of our Services.

Your responsibilities with regard to end users

If you, as our customer, allow end users (e.g. family members, friends, visitors etc) to make use of the Services that fall under the application of this Privacy Statement, you will have the following responsibilities:

(a) you must adequately inform the end users that we will process their Data as a result of their use of the Services;

(b) you must obtain all the legally required consents from the end users before their Data is communicated to us for processing in connection with the Services that you allow them to use;

(c) you must adequately inform the end users about the applicability of this Privacy Statement, in particular with regard to privacy rights and how they can be exercised;

(d) you may not use the Services to collect Data that is in conflict with the applicable privacy legislation, nor to unlawfully gain access to any Data of the end users;

(e) you must take all reasonable measures to ensure the trustworthiness of the end users who have access to the Data; and

(f) you may not do, cause or permit anything that could in any way whatsoever result in any violation of applicable privacy laws.

Notices with regard to services provided by third parties

Through the Services, you can also use services provided by other parties, such as chat, websites from third parties, forums, Facebook, Twitter, news groups and/or apps. We have no control over the information you provide to such third parties, or how this is processed, and we also have no responsibility in this respect. It is up to you to handle this wisely, and to carefully read through the privacy policy of these third parties.

Our websites may contain links to websites run by third parties, the contents of which are not our responsibility. This Privacy Statement applies only to our websites and not those of third parties.

How to contact us

Any questions regarding this Privacy Statement should be sent to our Privacy Compliance Officer at privacy@optify.net.

We keep this Privacy Statement under regular review and any changes we make to our Privacy Statement in the future will be posted on this page.

v1.0 updated 10 December 2020.

Under 18s Privacy Policy

1. Introduction

1.1 Hi! We’re Optify Mediaforce Limited and we are responsible for this site. Thanks for visiting and reading our privacy notice!

1.2 First things first: if you are under 16 years old, you need to make sure you have your mum, dad or other guardian’s approval to use this site.

1.3 When you use our site, we may end up with some information about you. This notice lets you know what information we receive, and what we do with it.

1.4 You have rights to ensure that if you don’t like what we are doing with your personal information, you can tell us to stop. If you want to do this, or make any other requests, you should contact us, by:

1.4.1 emailing: privacy@optify.net; or

1.4.2 writing to: Data Protection Officer, 1 Kingsmill Business Park, Chapel Mill Road, Kingston upon Thames KT1 3GZ

1.5 For more information on your rights, please go to paragraph 7 of this notice.

2. What information about you we might collect and when

There are a few different types of information we might receive of yours, depending on how you use our site. We might receive:

2.1 your name, email address, home address and telephone number (if you create an account with us);

2.2 your log-in and password (if you create an account with us);

2.3 your social media handle (if you follow us, message us or comment on our posts on Facebook, Instagram or Twitter etc.);

2.4 any other information you provide (if you post something onto our site, or write to us);

2.5 technical information your computer, tablet or phone tells us, like where you are and the device (e.g. an iPad or PC) you are using; and

2.6 information about your visit to our site, like which pages you visited, any searches you made on the site and other sites that you go to from our site. Some of this information is provided by cookies (little bits of computer software) that operate on our site. For more information about cookies, how they work, and the ones we use on our site, please see our Cookies Policy.

3. How we use information about you

3.1 We use the information listed above either because:

3.1.1 we have asked you and you or your guardian have agreed;

3.1.2 we have thought about it and we think it is fair on you (and us) to do so.

3.2 We will use your information:

3.2.1 to recognise you when you come back to our site, and provide you with content that is better suited to you;

3.2.2 to send you the relevant information that we said we would;

3.2.3 to respond to you when you contact us, or otherwise deal with any of your requests;

3.2.4 to do our homework on who is using our site and our services;

3.2.5 to share your information with people we work with, such as social media platforms (such as Facebook) so that relevant adverts may be selected and sent to you, as well as improve the advertising to other users of the platform. This information about you is provided to social media platforms (such as Facebook) via cookies on our site. For more information on the cookies we use, and what you can do to stop them working when you visit our site, please see our Cookies Policy); and

3.2.6 to run a safe and lawful business, and share information with those who help us to do this.

4. Who we share your information with

4.1 We have people who help us to carry out our business. These people help us to run our website and understand how it is being used, advertise to you (e.g. social media platforms such as Facebook and provide our newsletters.

4.2 We form part of a group of companies. We may share your personal information with these companies in our group.

4.3 If we sell part of our business to another company, all of the information we have collected about you will be sold with it.

4.4 We may also need to provide your information to people who advise us (like lawyers and accountants), or organisations who regulate what we do.

5. How we look after your information and how long we keep it for

5.1 We take a number of steps to ensure that any of the information we hold of yours is secure and protected.

5.2 We will only hold onto your information for as long as we need it to provide the services you have requested from us. We may hold onto your information for longer if we think we will need it for legal claims that could be made against us.

6. Your rights to the information we hold about you

6.1 You have the right at any time:

6.1.1 to ask us to stop sending you information and to delete any information (like your email address) that we hold for that purpose;

6.1.2 to find out what information we hold about you;

6.1.3 to ask us to stop doing anything with the information we hold about you;

6.1.4 to request a detailed summary of the information we hold about you free of charge.

6.2 You also have the right at any time to:

6.2.1 complain about us to the person who protects your privacy rights in the UK, the Information Commissioner’s Office (https://ico.org.uk);

6.2.2 change your mind about our holding your information;

6.2.3 ask us to stop using any of your personal information;

6.2.4 let us know if you think our use of your personal information is unfair; and

6.2.5 ask us to correct, delete, limit or stop using any of your personal information.

7. Changes to this information

We may make changes to this notice from time to time. We will post any changes to our site.

v1.0 updated 30 November 2020

Cookie policy

Cookies and how they benefit you

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. You can learn more about cookies at whatarecookies.com.

The cookies on our website help us:

Make our website work as you’d expect
Remember your settings during and between visits
Improve the speed/security of the site
Continuously improve our website for you
Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

Collect any personally identifiable information (without your express permission)
Collect any sensitive information (without your express permission)
Pass data to advertising networks
Pass personally identifiable data to third parties
Pay sales commissions

You can learn more about the types of cookies we use below.

Granting us permission to use cookies

If your browser is set to accept cookies, we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site, you can learn how to do this below. However, doing this may mean that our site will not work as you would expect.

Turning cookies off

You can usually switch cookies off by adjusting your browser settings. Doing so, however, may limit the functionality of this website and a large proportion of all others as cookies are a standard part of most modern websites.

It may be that you concerns around cookies relate to so-called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

Our cookies

Website function cookies

We use cookies to make our website work including:

Remembering your search settings

There is no way to prevent these cookies being set, other than to not use our site.

'Anonymous visitor statistics' cookies

We use cookies to compile visitor statistics, such as how many people have visited our website, what computer platform they are using, how long they spend on the site, what page they look at, etc. This helps us to continuously improve our website. We can also find out, on an anonymous basis, how people reached our site (e.g. from a search engine) and whether they have been here before – helping us to put more money into developing our services for you instead of marketing spend.

Anti-slavery policy

Modern Slavery and Human Trafficking

Modern slavery is a term used to encompass slavery, servitude, forced and compulsory labour, bonded and child labour and human trafficking. Human trafficking is where a person arranges or facilitates the travel of another person with a view to that person being exploited.

Modern slavery is a crime and a violation of fundamental human rights.

Commitments

Optify strictly prohibits the use of modern slavery and human trafficking in our operations and supply chain. We have and will continue to be committed to implementing controls aimed at ensuring that modern slavery is not taking place anywhere within our organisation or in any of our supply chains.

We are a company that expects everyone working with us, or on our behalf, to support and uphold the following measures to safeguard against modern slavery:

We have a zero-tolerance approach to modern slavery in our organisation and our supply chains.
The prevention, detection and reporting of modern slavery in any part of our organisation or supply chain is the responsibility of all those working for us or on our behalf. Our workers must not engage in, facilitate or fail to report any activity that might lead to, or suggest, a breach of this policy.
We are committed to engaging with our customers, stakeholders and suppliers to address the risk of modern slavery in our operations and supply chain.
Through our internal risk assessments and due diligence processes we may require:
- employment and recruitment agencies and other third parties supplying workers to our organisation to confirm their compliance with our policy.
- suppliers engaging workers through a third party to obtain that third parties’ agreement to adhere to our policy.
As part of our ongoing risk assessments and due diligence processes if we find that other individuals or organisations working on our behalf have breached this policy we will ensure that we take appropriate action. This may range from considering the possibility of any breaches being remediated to terminating any such relationships.

v1.0 updated 25 November 2020

Acceptable use policy

We at Optify Mediaforce Limited want to ensure that our services are used in a lawful, safe and appropriate way.

We have therefore set out some rules about how they can be used.

This acceptable use policy outlines these rules below:

1. You must not use the Services:

In any way that is unlawful or illegal or in a way that affects the enjoyment of other users of the services; or
To transmit, publish, link to, make available or receive any material which is defamatory, offensive, abusive, obscene, indecent, racist, harmful, threatening or menacing; or
In a way that will be a breach of any person’s rights, including a breach of confidence, copyright, privacy or any other rights; or
In breach of any instructions we have given you under the agreement; or
In a way that is associated with a criminal offence; or
Either directly or indirectly to impersonate any person, entity or a minor, use a false name or a name you are not entitled to use or to commit or attempt to commit any fraud; or
In a way that does not conform with the acceptable use or anti-spam policies of any connected networks, the standards of the Advertising Standards Authority, professional publishing standards or any internet standards; or
To infringe by the use of any domain name, mailbox name or otherwise upon the rights of any other person in a trade mark or name whether in statute or common law; or
To send email or any other type of electronic message with the intention or result of affecting the performance or functionality of any computer facilities; or
To intentionally disrupt or adversely affect any other person or entity’s access to or use of the internet or any features which form part of the internet; or
To transmit or cause to be transmitted any advertising, promotional or other materials that are unsolicited (commonly known as “spam”); or
To transmit or cause to be transmitted mail bombs, chain letters or pyramid schemes.
To collect names and personal details of other users of the services; or
To transmit, publish, link to, make available or cause to be transmitted any material designed to obtain passwords, account information or other information from other users of the services; or
To carry out port scanning/probing (which is an attempt to identify an open gateway into another internet user’s machine); or
To run any program that can be used to compromise the efficiency and security of network traffic; or
To knowingly or unknowingly cause to be transmitted worms, Trojans, viruses or other malicious software; or
Directly or indirectly, to transmit, publish, link to or otherwise make available any confidential information or trade secrets of any person or entity.

2. If you do not follow these instructions, you agree to indemnify us against all claims, demands, actions, costs, expenses (including legal costs and disbursements), losses and damages arising from or incurred as a result of your actions.

3. Where it has been identified that services have been used for such activities, we may suspend or withdraw the services without notice and without liability to you.

4. At Optify Mediaforce Limited, we aim to provide the very best service to all our customers. We look to run a clean network which operates on fair principles and we always investigate reports of abuse.

If you encounter something you think might constitute abuse, such as spam or inappropriate content, which you believe has come from our network or systems, please use our dedicated email address below:

abuse@optify.net

We will respond within 48 hours of you notifying us.

v1.0 updated 10 December 2020

Disclaimer

All information, data, advertisements, applications, listings, services, video and media clip files contained on or made available through this Website (“Materials”) are provided on an "as is" and "as available" basis for information and reference only. While every effort has been made to keep the information current, users are advised to exercise caution before acting upon it. If you are accessing any licensed application and/or licensed data, information and/or service of a third party (“Third Party Provider”) made available through any Materials on this Website, additional terms of use, disclaimer and privacy policy of the Third Party Provider may apply and you are advised to read the applicable terms of use, disclaimer and privacy policy prior to using such licensed application, information or service.

Hyperlinks and pointers to Internet websites maintained and/or owned by third parties ("Third Party Website(s)”) provided in this Website will from time to time provide third party materials. Optify Mediaforce Limited does not control any Third Party Website(s) nor is responsible for the content of any linked Third Party Website(s) or the links contained therein. Optify Mediaforce Limited provides such hyperlinks only as a convenience, and the inclusion in this Website of any hyperlink does not imply endorsement, investigation, or verification by Optify Mediaforce Limited of the hyperlinked Third Party Website(s) or information contained therein. If you are accessing a Third Party Website through a hyperlink on this Website, you are advised to read the terms of use and privacy policy applicable to such Third Party Website(s) before you use such Third Party Website(s).

Optify Mediaforce Limited expressly disclaims any and all warranties of any kind, whether express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement with respect to the Materials, this Website and/or any part thereof. Optify Mediaforce Limited does not warrant and makes no representation that the Materials or any part thereof is accurate, error-free, defects-free, reliable, complete or correct or that any defects or errors will be corrected. Any Materials downloaded or otherwise obtained through use of this Website is accessed at your discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such Materials. Optify Mediaforce Limited shall not be liable for any claims of losses or damages, whether direct or indirect, consequential or special, including without limitation, loss of data or profits arising out of or in connection with any such Materials.

Disclaimer relating to third party providers

Optify Mediaforce Limited expressly disclaims any and all warranties of any kind, whether express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement with respect to any and all data, information and/or services provided by Third Party Providers. Optify Mediaforce Limited shall not be held responsible for any loss or damage caused by or arising from any delay, error, omission or use of any data, information and services provided by such Third Party Providers. The provision of news, information, property data and information on this Website is for informational purposes only and does not constitute any recommendation to enter into any transaction whatsoever.

v1.0 updated 7 December 2020

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